Letter from Azwan Ashari
Assalamu alaikum & good morning,
To whom it may concern,
(Attn: Mohd Noor Mohd Ali, Toll Operations & Public Relations)
I am writing in my capacity as a SMART toll user to acknowledge the selfless contribution done by one of SMART toll’s employees, a certain En. Mohd Khidir (if I got the name correctly).
Yesterday (Tuesday 8/9/09) at around 2:10pm, I came to the end of the south-bound tunnel towards KLIA and faced the toll booth with an RM100 note to hand over to the attendee, which was En. Khidir. He politely asked whether I have smaller change, but unfortunately I only had an RM1 note as an alternative. He then explained to me that he did not have change for RM100 at that instant, just as another car was coming behind mine and started honking due to the slight delay. Faced with this situation, En. Khidir calmly told me to just submit the RM1 note I have with me and that he would bear the remaining amount. I did as I was asked.
I realize that it may only be 1 ringgit, but I certainly hope this good deed goes unnoticed. I hope the management would acknowledge and reward En. Khidir accordingly for his effort. And I would appreciate if this message can be passed on to En. Khidir. May Allah bless & reward his efforts.
Ikhlas,
Azwan Ashari
Letter from Mohd Ashady bin Anuar
Saya, Mohd Ashady pengguna setia SMART ingin memaklumkan berasa sangat gembira
dengan sifat profesionalisma yang di tunjukkan oleh juru tol SMART dalam menjalankan tugas/tanggungjawab .
Pada hari sabtu 02/01/2010 diantara pukul 13:25 seperti biasa saya menggunakan perkhidmatan SMART dari Jalan Tun Razak menghala ke Sg. Besi. Sewaktu sampai di kaunter tol, saya mengeluarkan wang untuk membuat pembayaran. Juru tol yang bertugas memberikan senyuman pada saya.
Sebagai pengguna, saya rasa seperti di alu-alukan untuk menggunakan perkhidmatan ini. Semasa juru tol terbabit menukarkan baki wang saya, terdetik di hati saya untuk mengajukan e-mail ini pada pihak SMART.
Nama juru tol bertugas Siti Khadijah seperti yang tertera dia penanda nama di kaunter tol. Selepas memulangkan wang baki, juru tol berkenaan masih lagi mengukirkan senyuman dan mengucapkan terima kasih.
Diharap pihak pengurusan dapat meneruskan perkhidmatan cemerlang ini. Pandangan peribadi saya, Cik/Puan Siti Khadijah ini adalah aset kepada syarikat. Diharap pihak pengurusan memberikan lebih perhatian kepada juru tol seperti beliau.
Dari pangguna yang gembira.
Yang benar,
Mohd Ashady bin Anuar
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